Refund policy

All of our products are made to order. We want you to be happy with your purchase. If for any reason you are not satisfied — including size issues or personal preference — you may request a return or exchange within 7 days of delivery.

How to Request a Return or Exchange

Email us directly
Use the Contact form on our website
Message us on WhatsApp

Please include your order number, photos of the item if applicable, and your reason for the return or exchange. We will review your request and guide you through the next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please reach out within 7 days. Include your order number, clear photos of the issue, and a short description. After review, we will offer either a replacement or a refund if a replacement is not possible.

Non-Returnable Items

Sale items and gift cards are not eligible for return or exchange.

Exchanges

We will do our best to accommodate size exchanges. Once your return request is approved, we will arrange a replacement or store credit depending on availability.

Return Address

If a return is required, contact us through the options above and we will provide you with a prepaid return label.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days of delivery. This right does not apply to made-to-order or personalized products, in accordance with EU consumer protection regulations.

Refunds

If a refund is approved, it will be issued to your original payment method within 5–10 business days. Bank or card processing times may vary. If more than 15 business days have passed since approval, please reach out through one of the contact options above.

Contact

For any questions regarding returns, refunds, or order issues, email us, use the Contact form on our website, or message us on WhatsApp.